Alternative Delivery Channel and Support Officer – Exim Bank May 2025

Responsible for promoting and selling the acquiring business of the Bank, He/ She will be responsible for identifying potential merchants and driving acquisition through team and branches. Responsible for meeting or Exceeding NTB Volume as assigned.

Develop and execute customized territory business plans to increase sales volume and market share within Merchants space in the regions as assigned. 
Create new sales and revenue generating opportunities as appropriate.
Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios are maximized.
Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers. 
Contribute to the development of Merchant Acquiring strategy 
Develop partnerships and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year. 
Monitor merchants with dormant and low/zero volume and recover PoS during the assigned year.
Handle all chargeback and disputes for all merchants as they are reported and work with internal departments till closure. 
Deliver POS terminals within the assigned SLA
Assist line manager in driving the acquiring strategy and any work / project assigned. 

Reporting
Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business in relation to business objectives. 
Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports. 
Provide competitor intelligence reports on products and tariffs. 
Ensure merchant Database and PoS Verification tables are updated 
Prepare a strong pipeline based on the target segment and other factors by coordinating with Branches and RMs.

QUALIFICATION AND EXPERIENCE REQUIRED

Bachelor's degree in Business Administration, Finance, Marketing, or any related field.
2+ years of experience in similar positions.
Experience working with agents or merchants, with a focus on customer service and relationship management.
Strong interpersonal and communication skills for effective interaction with merchants, agents, and team members.
Ability to work independently and as part of a team in a fast-paced environment.
Good analytical and problem-solving skills.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).