Overview
Job Overview
Job Purpose
The successful candidate will be responsible to troubleshoot and support desktop systems, assist with network issues, and ensure smooth user desktop operation.
Specific Duties and Responsibilities
- Provide first-level support to users facing technical issues with hardware, software, and network systems.
- Diagnose and resolve technical problems, frequently using remote access tools.
- Assist users with the setup, configuration, and use of IT equipment and software.
- Log and track incidents and service requests in a ticketing system, ensuring timely resolution.
- Perform routine maintenance tasks, including software updates, backups, and system monitoring.
- Create and maintain documentation for common issues, solutions, and IT procedures.
- Offer guidance to users on best practices and new technologies.
- Ensure compliance with IT security policies and procedures, including managing user access and permissions.
Job Qualification and Experience
- Diploma in Information Technology or equivalent from a recognized institution.
- Minimum 6 months experience in installing and configuring various computer systems.
- Knowledge of installing, configuring, and repairing computer hardware and software.
Skills in setting up, administering and troubleshooting network resources, including routers and - switches.
- Ability to diagnose and resolve hardware, software, and network issues efficiently.
- Terms of Service: The successful candidate will be engaged on a Fixed Term Contract.
All interested candidates, who meet the above requirements, please apply for the position on or before 15th April 2025. Only shortlisted candidates will be contacted.
Kilombero Sugar Company Limited is an equal opportunity employer. Women and people with disability are highly encouraged to apply.
