Overview

Job Description

The account manager oversees and manages relationships with government partners. They will focus on maintaining client satisfaction, growing account value, and ensuring the delivery of products or services that meet the client’s specific needs.

The account manager is the voice of the Customer within Airtel Tanzania.

The account manager is on an Enterprise SIP (sales incentive plan), she/he is measured on incremental revenue and order monthly recurring value.

Responsibilities

  • Engage with current and potential customers at Management level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Airtel contracts: network services (fixed or mobile), solution sets, value added surround services
  • Develop multi-functional relationships (Owner, Finance, IT management, Supply Chain, Marketing, VIP users, HR) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer-term focus.
  • Understand the customer’s business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Airtel Africa solutions have helped provide value.
  • Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationship, proactively look for opportunity to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage

Qualifications

Education

  • Degree in Business, Finance or other relevant field (or equivalent)
  • Other (Desirable)
    • Membership in related professional organizations
    • Certifications / accreditation in relevant areas

Experience

  • 3 to 5 years experience in sales and relationship management of government partners
  • Solid understanding of Fixed and mobile Connectivity, ability to understand solutions such as NaaS, CPaaS, IoT, Security, Cloud
  • Industry sector knowledge and understanding of customers in that sector, their strategies and business challenges
  • Understanding of governance within Enterprise organizations
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