Air Logistics Sales Representative at Kuehne+NagelAir Logistics Sales Representative

Kuehne+Nagel

Dar es Salaam

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.

Your Role

This role is primarily tasked with developing + diversifying business so that income increases, guaranteeing the future growth of the organization and exceed predefined targets set on a yearly basis. Working closely with the pricing desk to negotiate the best rates and allocations with relevant carriers to maximize yields & business growth. Working closely with customer care teams to ensure superior service is constantly provided to the customers.

Your Responsibilities

• To own, monitor + drive all Business Unit sales activities of customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline to close profitable + sustainable customer deals.
• To align your sales efforts with Customer Care Managers, Pricing + Air Logistics Business Development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the customer care team, supporting resolutions as required.
• To align with customer care colleagues when onboarding new customers. setting up the right structure for a successful partnership (credit facilities, Standard Operating Procedure and operational alignments) before we start the business.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the Customer Care Managers and team.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the customer care team.
• To visit at least 30 customers per Month, 50% of which must be new. Aim to develop and strengthen customer relationship as well as business development.
• Visit existing customer with the operational/customer care teams in order to enhance customer experience and relationship development.
• To prepare at least 50 quotations per month 50% to target the new business/clients.
• To prepare at least 50 opportunities per month, 50% for new clients, 100% must be through Quotation Tool.
• To prepare and participate in any tender opportunities within the customer portfolio provided.
• Create and manage a healthy customer/ opportunity pipeline and align a weekly catch up, market & pipeline update calls / meetings with Pricing Specialist.
• Communicate and co-ordinate specific customer requirements including Request for quote with the organization.
• Determine and follow the sales strategy on focused accounts in line with National Air Logistics Manager.
• Aggressively penetrate the market through sales leads and direction from business development, capture additional customer and market intelligence including contacting fellow peers in other Kuehne+Nagel stations.

Your Skills And Experiences

• Minimum Bachelors / First University Degree in Sales/Marketing/Economics or BA from a reputable Academic Institution.
• Preferred 2-5 years’ experience in Clearing & forwarding/logistics environment
• Preferred with project management experience, freight forwarding and commodity export experience
• Excellent communication skills & team player
• Advanced computer skills
• Professional Selling and Problem-solving skills
• Persuasive speaking, empathy, adaptability, ability to use positive language
• With patience, effective listening and time management skills
• Travel domestically
• Driving License
• Fluent in English and Kiswahili

Air Logistics Sales Representative at Kuehne+Nagel