Branch Manager – Iringa Branch
Location :
Iringa
Experience :
5 – 8
Posted :
30-Jan-2025
Key Words :
Retail Banking
Job Description
To meet branch Retail and SME Financial Targets through a world-class Sales and Service Management system and within established product programs through the branch. To work closely with the Central Operations Unit to operate and maintain a smooth-running and operationally efficient branch, that conforms to the financial institutions and BOT regulations, rules, and guidelines issued from time to time. This will include servicing corporate customers.
Roles & Responsibilities
Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control.
Understand your customer base and identify opportunities to build and grow profitable Relationships.
Deliver against business and sales performance.
Acquire new customers and retain and grow your relationships with existing customers.
Responsible for the operational efficiency of the branch and the productivity of its staff.
Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up-to-date records of all transactions including inter-bank transactions.
Prepare periodic and statutory reports for management.
Have a good understanding of branch control procedures with a specific focus on financial security.
Take ownership of resolving complex problems, working with colleagues in other offices /
Branches to provide a seamless experience for your customers.
Provide a superior level of customer relations and promote the service culture through coaching, guidance, and staff motivation.
Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head