Fulfillment Supervisor

Kyosk Digital Services Limited

Mbeya, Igoma

Reports to: Fulfillment Manager

Role Profile

Manage the frontline fulfillment process in the market as part of delivering its overall operational objectives. You will be responsible for the day-to-day warehousing and dispatch operations for the market to ensure the company’s targets and objectives on inventory and order fulfillment processes are met. Guarantee operational processes and standards are followed and oversee all housekeeping standards while driving continuous improvement at the market level.

Key Duties And Responsibilities

• Inbound outbound Management: Responsible for both inbound and outbound operations of the market. Assure on-time in full deliveries as the set company targets and assure the defined warehousing and dispatch costs are maintained per set targets.
• Ensure customer orders are fulfilled in a timely, precise manner including management of customer returns per the agreed standards.
• Inventory Management: Deliver 100% Inventory Accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages.
• Operational Excellence: Lead identification and closure of Continuous Improvement Initiatives within the framework of Lean Principles within the warehouse.
• Execute all operations activities such as stock taking, physical inventory count, inventory accuracy in allocation, consumption levels and order fulfillment.
• Actively engage in route planning and delivery schedules to ensure all deliveries and completed within the allocated delivery windows.
• People Management: Coach and manage associates (from third-party providers) to deliver shared objectives.
• Ensure the completion of daily tasks and responsibilities; resolve issues preventing the completion of tasks. Build a team philosophy and cultivate a team atmosphere by working with the team to achieve the company’s targets and objectives.
• Train new employees in company policies and procedures, as well as product knowledge. Inculcate the company culture among team members and third-party partners and providers.
• Compliance: Assure compliance to Environmental, Occupational Health & Safety and any identified requirements; compliance to all laid down Fulfillment SOPs and associated business processes.
• Reporting: Develop and present reports on inventory accuracy, order fulfillment, transport costs for the market, and order cancellation among other key aspects in warehousing & dispatch.

Minimum Requirements

• A minimum of five years of experience in supply chain management (warehousing & dispatch) in a busy-paced environment;
• At least 2 years experience in a Supervisory role;
• Bachelor’s degree (or Diploma with at least 3 years demonstrated progressive career growth) in Sciences, Engineering, Computing, Economics, Accounting and Analytics;
• Professional qualifications will be an added advantage;
• Knowledge of inventory and supply chain management;
• Tech Savvy and proficiency in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
• Membership in an appropriate professional body is an added advantage;
• Physical stamina, ability to work long hours on one’s feet;
• Excellent organization and efficient time-management skills;
• Strong verbal and written communication skills;
• Ability to meet deadlines and work well under pressure;
• Experience in an FMCG or Retail background is preferred;
• Demonstrated experience handling route planning and mapping to yield maximum returns
• An open-minded professional who pays keen attention to detail.
• At home with numbers and frameworks. Strong numerical, data and root cause analysis skills;
• Calm under pressure; able to prioritize multiple competing demands.
• A people person who’s passionate about coaching diverse functional frontline team members to deliver stretch targets.
• Always learning; passionate about lean thinking and principles.

Competencies;

Operational Excellence;
Analytical Mindset;
Problem Solving;
Attention to Detail;
People Management;
Tech Savvy.

About The Company

At Kyosk.App we take immense pride in our role as a Business to Business Technology Platform. We are dedicated to bridging the gap in digital distribution to middle and low-income communities, including smallholder farmers. Our platform is truly product and service agnostic, empowering companies to connect with these communities through local retail outlets.

Today, we are thrilled to share that we serve a thriving community of over 250,000 Retailers on our Platform. We leverage the small retail outlets as a channel to connect with these communities by providing a seamless and direct link between suppliers, traditional retailers as well as farmers and local eateries. Across Africa over 60% of retail trade flows through these small outlets commonly referred to as kiosks. We are on a mission to provide them with an extensive range of high-quality products, all delivered reliably to their doorsteps at fair market prices.

We also help manufacturers and farmers expand their network and product range by providing last mile deliveries to hard-to reach communities as well as data for better demand and business planning.

The platform does not only support product distribution but also helps service providers such as financial institutions to reach and provide their services (for example credit, savings and insurance) to the communities via our network of small retail outlet – Kiosks. Kyosk is present in over 40 territories across Kenya, Tanzania, Uganda and Nigeria.

Fulfillment Supervisor at Kyosk Digital Services Limited