Overview

New Vacancy: Credit Operations Officer

Let’s grow together—become part of our team as a Credit Operations Officer.

Qualifications

  • University degree in Business Administration, Finance, Accounts, or a related field

  • 3 years of work experience

  • Customer service experience will be an added advantage

  • Proficiency in MS Excel

Core Responsibilities

  • Respond promptly and accurately to customer loan queries in line with agreed SLAs.

  • Follow up with customers to ensure timely resolution of technical issues.

  • Automate frequently asked loan-related queries to improve efficiency and service delivery.

  • Analyze weekly trends in loan-related queries and complaints; recommend process improvements.

  • Conduct quarterly reviews of loan operational processes and suggest enhancements.

  • Facilitate refresher training at customer touch points to ensure quality service and accurate resolution.

  • Periodically review loan product codification for improved query tracking and resolution.

  • Identify and report product issues by simulating scenarios and user experiences.

  • Assess customer needs and share insights with product teams for continuous product improvement.

  • Foster positive working relationships with internal teams and external stakeholders.

  • Ensure high levels of customer satisfaction to positively impact Net Promoter Score (NPS).

  • Maintain up-to-date knowledge of all loan products and eligibility criteria.

  • Handle customer calls related to loan queries and contribute to service improvement.

Core Competencies

  • Excellent communication and interpersonal skills

  • Eager to find flaws in a process for improvements

  • Ability to work in a goal-oriented environment

  • Problem-solving and customer satisfaction orientation

  • A team player, able to work well in multicultural environments

  • Able to build relationships quickly

If this description corresponds to you, grow with us by applying before June 23, 2025.

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