To meet branch Retail and SME Financial Targets through a world-class Sales and Service Management system and within established product programs through the branch. To work closely with the Central Operations Unit to operate and maintain a smooth-running and operationally efficient branch, that conforms to the financial institutions and BOT regulations, rules, and guidelines issued from time to time. This will include servicing corporate customers. 

Roles & Responsibilities

Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.

Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control.

Understand your customer base and identify opportunities to build and grow profitable Relationships.

Deliver against business and sales performance.

Acquire new customers and retain and grow your relationships with existing customers.

Responsible for the operational efficiency of the branch and the productivity of its staff.

Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up-to-date records of all transactions including inter-bank transactions.

Prepare periodic and statutory reports for management.

Have a good understanding of branch control procedures with a specific focus on financial security.

Take ownership of resolving complex problems, working with colleagues in other offices /

Branches to provide a seamless experience for your customers.

Provide a superior level of customer relations and promote the service culture through coaching, guidance, and staff motivation.

Participate in community affairs to increase the bank's visibility and enhance new and existing Business opportunities.

Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head

Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.